This Privacy Policy describes how Thread Knit (“we,” “us,” or “our”) collects, uses, protects, and handles your Personal Information when you visit or make a purchase from our apparel and textile website (the “Service”).

By using our Service, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect information necessary to fulfill your apparel orders, manage your account, and personalize your shopping experience.

A. Personal Information You Provide (Order & Account Data)

When you make a purchase, attempt a purchase, or create an account, we collect the following personal information:

• Contact Details: Name, email address, phone number.
• Shipping & Billing Address: Full address and postal code.
• Order Details: Apparel items purchased, sizing, color, quantities.
• Payment Information: Processed securely through third-party gateways (not stored on our server).
• Account Credentials: Username and encrypted password (if you register).

B. Usage Data and Tracking Technologies

We automatically collect device and browsing behavior when you interact with the website.

• Device & Log Data: IP address, browser type, OS, time zone.
• Browsing Activity: Products viewed, pages visited, cart actions, click patterns.
• Cookies: Used for cart functionality, session management, analytics, and personalization.

2. How We Use Your Information

• Fulfilling Orders: Process payments, ship products, send order confirmations and updates.
• Customer Service: Assist with inquiries, returns, sizing issues, and product quality concerns.
• Account Management: Maintain profile, purchase history, and personalized recommendations.
• Marketing (With Consent): Send promotional emails or updates regarding new collections and sales.
• Security & Improvement: Detect fraud, improve UX, enhance performance, and analyze shopping behavior.

3. Sharing and Disclosure of Information

We do not sell or rent your Personal Information. We share information only as needed to operate our business:

• Service Providers: Shipping carriers, payment processors, analytics tools.
• Legal Compliance: When required by law or to protect our rights and security.

4. Data Security and Retention

Security: We use industry-standard protective measures to safeguard your data from unauthorized access, alteration, or destruction.

Retention: We keep your order and account data as long as needed to:

• Complete purchases and provide service
• Maintain customer history and support
• Comply with tax and legal requirements

5. Contact Us

If you have questions about this Privacy Policy, or would like to request data removal or correction, please contact us:

Email: Support@threadknit.com